Website & Price Policy
The Gate Hardware Center web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Gate Hardware Center reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Gate Hardware Center will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Gate Hardware Center's Return Policy.
Online prices and selection generally match those of our phone estimates, but may vary. Prices and offers are subject to change.
Sales Tax Policy
Gate Hardware Center collects and remits sales tax as required by U.S. law, for orders sold in the state of Ohio. If you're a tax-exempt entity, you can take advantage of tax-exempt status by calling our sales team at 1-800-878-7829. Gate Hardware Center reserves the right not to sell to resellers.
Paying for Your Order
You may pay for your orders with Electronic Check, our electronic digital coupons, Wire Transfer, PayPal or major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card. Not all payment methods may be accepted online at this time. Please call our sales team to place your order if the payment method you wish to use is unavailable at 1-800-878-7829.
Generally, credit and debit cards are not charged until your order has been fully processed and finalized. However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. When paying for a preorder with a debit card you will be charged at the time you place your preorder. Please contact your credit card issuer for more information.
Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.
Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Gate Hardware Center web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.
Order Limitations/Limited Quantities
Gate Hardware Center may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Gate Hardware Center also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same Gate Hardware Center web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. Gate Hardware Center reserves the right to limit or prohibit sales to dealers.
Text Message Policy
By providing your mobile number, or if applicable checking a box and providing your mobile number, you agree to receive automatic text messages at the mobile number you provide. Message and data rates may apply. To stop receiving our mobile alerts at any time, text “STOP” to 330-594-5722. Currently our mobile messages are only available to United States mobile numbers and carriers. We reserve the right to modify this policy or discontinue this service at any time without notifying you.
Expedited Shipping Policy
We may offer you an expedited shipping option during the checkout process, your acceptance of this option instead of ground does not guarantee your order will be delivered by a specific date/time. While we make every attempt to meet this expedited speed your order may be delayed for several reasons – including but not limited to the following: invalid shipping address, payment method decline, invalid contact information, product availability, holidays, and carrier-related delays. If we expect a delay in your shipment we will make a reasonable attempt to notify you. Some custom ordered items are not eligible for this service - you will be contacted to switch to a different shipping method. Items shipping freight or common carrier are not eligible for this or any other expedited service. This expedited service does not guarantee or imply delivery by a specific carrier. We retain the right to modify this shipping policy or discontinue the expedited shipping offer at any time.